Industry Insights 03 Jan 2026 views ( )

Tecnotree Wins ＂CX Catalyst Impact Award＂ at The Fast Mode Awards 2025

Tecnotree, a global leader in digital platforms and services within the fields of AI, 5G, and cloud-native technologies, has recently won the "CX Catalyst Impact Award." This award is part of The Fast Mode Awards 2025, hosted by The Fast Mode, a leading independent media, research, and analytics platform, recognizing industry visionaries and transformative innovations redefining the global telecom landscape.

Tecnotree’s award-winning Customer Experience (CX) platform empowers operators with omnichannel engagement capabilities across voice, SMS, social media, chat, web, and in-app channels. Leveraging AI and machine learning-driven analytics, the solution identifies customer behaviors, preferences, and lifecycle stages to enable proactive interactions and churn prevention. Real-time personalization and decision-making ensure contextually relevant engagements, while campaign orchestration integrates communications across all touchpoints into a cohesive customer journey.

By building unified customer profiles across mobile, web, retail, customer service, and billing systems, Tecnotree’s platform delivers seamless customer support experiences and smooth online-to-offline integration. Its AI-powered insights and intelligent routing automatically generate responses, anticipate customer needs, and recommend optimal next actions, enabling faster issue resolution and smarter service delivery.

Winner selection for The Fast Mode Awards follows a rigorous evaluation process combining assessments from an expert jury of distinguished industry leaders and further validation through The Fast Mode Solution Evaluation Framework. Tecnotree received the Impact Award for delivering measurable improvements in customer experience, operational efficiency, and business growth for operators, demonstrating tangible results across the entire customer lifecycle.

Tara Neal, Executive Editor at The Fast Mode, said: "This year’s entries clearly indicate that the telecom industry is entering a new era of intelligent, experience-first networks. Tecnotree stands out by embedding AI and personalization into real-world deployments, enabling operators to transform customer engagement and accelerate CX strategy execution."

Prianca Ravichander, Chief Marketing and Customer Officer at Tecnotree, said: "We are deeply honored to be recognized at The Fast Mode Awards, especially with the CX Catalyst Award. From its inception, our CX platform has been driven by one goal: empowering telecom operators to deliver truly seamless, context-aware customer journeys across every channel. This award reaffirms our mission to elevate customer interactions in telecom through large-scale intelligent automation and data-driven personalization."

Over the past decade, Tecnotree has supported numerous digital transformation initiatives across North America, Europe, the Middle East, Africa, and Latin America. With high-profile contracts and consistently strong financial performance, the company continues to strengthen its position as a trusted end-to-end digital solutions provider across customer experience, unified billing and subscription management, and digital marketplaces.

In addition, Tecnotree has been named to The Fast Mode 100 list, a prestigious ranking honoring the top 100 organizations, brands, initiatives, leaders, and case studies shaping the global telecom ecosystem. Being featured this year as a solution provider highlights Tecnotree’s influence and leadership in driving digital transformation and proactive customer engagement, underscoring its pivotal role in shaping the future of the telecom industry through cutting-edge technology and customer-centric innovation.

For more information about The Fast Mode Awards 2025 winners and results, visit: www.thefastmode.com/awards/results/solutionprovider.

About TECNOTREE

Tecnotree is a 5G-ready digital Business Support System (BSS) provider featuring AI/machine learning capabilities and multi-cloud scalability. A leader in TM Forum Open API compliance, Tecnotree holds certifications for 59 open APIs, including 9 proven in real-world implementations—demonstrating its relentless pursuit of excellence and ongoing commitment to delivering differentiated experiences and services for both CSPs and DSPs. Our agile, open-source digital BSS stack covers comprehensive (order-to-cash) business processes and subscription management for telecom and other digital service industries, unlocking diverse opportunities beyond connectivity. Through its Tecnotree Moments platform, Tecnotree also offers fintech and B2B2X multi-experience digital marketplaces to empower digitally connected communities in gaming, health, education, OTT, and other vertical ecosystems. Tecnotree is listed on Nasdaq Helsinki (TEM1V). For more information, visit our website: www.tecnotree.com or our social media channels—LinkedIn I Facebook I Twitter.

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